How to Have Great Customer Service
By: Katie Klaes Disney is commonly referred to as “The Happiest Place on Earth.” People visit Disney for any number of reasons: birthdays, proposals, honeymoons, graduations, or simply to make family memories that will last a lifetime. Do you think these customers have high expectations? You bet they do. How to Provide Excellent Customer Service…
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Prevent Infection Control Breaches with an Infection Control Coordinator
By: Michelle Strange, MSDH, RDH Despite the emphasis on infection prevention being “prevention,” it is unfortunately inevitable that infection control breaches occur from time to time. The handling of these incidents can have a significant impact on patients, staff, and the dental office itself. You may be tempted just to sweep it under the rug or…
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What is your why?
By: Mohammed Hammoud Many of us are confronted with hopeless situations in which we no longer feel guided. Whether it be rejection from dental school to not feeling passionate about our future choices, we ask ourselves, why? It creates a sense of frustration because we fell short of our dreams. In most cases, people give…
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Having an Infection Control Coordinator can save you money!
We already know that infection control is paramount for creating safe dental visits by ensuring the safety of patients and staff. Both OSHA and the CDC also support the role of the ICC, with recommendations that every office should have one on-site. But aside from dental office safety, having an Infection Control Coordinator (ICC) to…
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Infection Control Coordinator Training
By: Michelle Strange, MSDH, RDH There has been a great deal of development in the subject of infection control (IC) over the last century as we have grown to understand the concept. We know how it affects the quality of treatment and overall dental office safety. Over time, research on infection control prevention and management…
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Let 2022 be the year of the Infection Control Coordinator
By: Michelle Strange, MSDH, RDH Infection control (IC) is vital to protect the health and well-being of both patients and staff in any successful dental practice. It should be a priority to appoint at least one infection control coordinator (ICC) responsible for the safe delivery of care. What is an Infection Control Coordinator? The CDC…
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HIPAA in 2022: What’s on the horizon?
By: Linda Harvey, MS, RDH Note to Reader: This blog is an excerpt of an article originally published on DentistryIQ. In case you weren’t aware, there are a number of HIPAA updates on the horizon. That’s because patient rights, data security, and digital transformations are mutating as quickly as the COVID variants. Table of Contents:…
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This Will Supercharge Your Impact In Dentistry – It Did Mine!
This post originally appeared on Dew.life By: Julie Friesen What does making an impact in dentistry look like to you? Who do you want to influence the most? How can you make a difference in the work that you do? These are tough questions to ponder but I know if you are reading this, you…
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“Google it”
By: Katie Klaes Once a company’s name becomes a verb, you know they have made a huge impact on daily life and culture. Google receives about 3 million applications per year with an acceptance rate somewhere in the 0.2% to 0.67% range. The company was ranked #7 on Glassdoor’s 2022 list of Best Places to…
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How one bad experience can destroy your entire dental practice
By: David Rice At 53 years of age, I’d like to tell you I’ve grown up. I really would. However, not so much. Sitcoms and stupid movies still win in my world. That said, what aging has afforded me in addition to the gray hairs is this. There is ALWAYS a great lesson to be learned. So,…
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