Katie has practiced general dentistry for 8 years and in her free time enjoys traveling, reading, and exploring Indy with her cavapoo Remy.
Slowing employee turnover in the dental industry
By: Katie Klaes The hospitality industry was known for high employee turnover even before the pandemic. Dentistry…
How to Have Great Customer Service
By: Katie Klaes Disney is commonly referred to as “The Happiest Place on Earth.” People visit Disney…
“Google it”
By: Katie Klaes Once a company’s name becomes a verb, you know they have made a huge…
How Dental Practices Can Attract & Retain Great Talent During the Great Resignation
By: Katie Klaes “I’m sorry, we are short staffed. Could you come back another day?” I was…
Preparing for the Waves to Come in 2021
None of us knew that 2020 would bring a pandemic into our industry and society. What will 2021 bring? None of us know for sure. However, we do know that you can learn from the past and prepare for the future using analysis and trends from a pair of experts who have been tracking what has been happening in the industry before, during, and after the COVID-19 disruption.
What Tax Challenges Await Dental Practices in 2021?
With a new year comes new tax codes and rules that you and your dental practice need to know.
When You Have Everything You Need in the Dental Practice … Except Patients
You have everything you need in your practice … except for patients. Now what? Dr. David Rice will discuss this and more in a riveting talk.
How Differences Can Come Together Under the Dentist’s Leadership
Dr. David Rice explains how dentists can ensure that everyone not only has their voice heard, but that it’s done to promote unity rather than division.
The importance of each of us having our voice heard
Having an opinion is a bigger personal milestone than it may seem. Voicing opinions makes you vulnerable, especially if you’re battling to build self-confidence.
How To Keep That “I Voted” Buzz Going in The Dental Practice
Remember how proud you were that you made your voice heard in the recent election? How about making your voice heard in the dental practice?
Your Patients Have Questions – Each of You Should Have the Same Answer
Your patients walk into your practice all of the time with questions. Ensuring everyone in the practice is on the same page when it comes to the answer is critical. Here’s why.
Why This Study Should Be a Wake-up Call to Dentistry
The lady in this picture is different than you, right? She’s different than every other person in the world as well. So why are we treating our patients like they’re all the same person? Dr. David Rice dives into some thoughts.
New Zealand residents pulling their own teeth after dental waiting list grows
Residents of one part of New Zealand have resorted to pulling their own teeth rather than waiting for weeks to see a dentist.
What’s Keeping You From Being Good Rather Than Great?
One degree can make the difference betweenwater boiling and just being really hot. I know a lot of really good dental assistants out there. I mean, they are excellent at what they do clinically and their people skills are superb. Yet, they know and I know that they have weaknesses in their careers. Heck, we…