Your License, Your Reputation, Your Responsibility: Lessons from Dr. A.R.

your license reputation and responsibility

Closing the Series & Applying These Insights to Your Practice

By: Candy Velez – CRDH, BSDH

When you started this series, did you ever imagine you would gain so much insight from a single disciplinary case?

The case of Dr. A.R. wasn’t just about one dentist’s mistakes—it was a window into the standards, expectations, and legal responsibilities that shape our profession. From overlooking periodontal evaluations to incomplete documentation and a failure to communicate with patients, each issue highlighted real-world challenges that many dental professionals face, often without realizing the potential consequences.

If nothing else, this case has shown us that the smallest oversights can have lasting impacts. But more importantly, it’s proven that knowledge is power. When we understand the standards we’re held to, we gain clarity, confidence, and control over our own professional futures.

As we close this series, let’s take a moment to reflect:

  • What stood out to you the most?
  • Did this case challenge the way you think about documentation or patient communication?
  • What small changes could you make today to strengthen your practice?

Let’s dive into the five biggest lessons from this series—and explore how we can apply them to protect our careers, serve our patients better, and elevate the profession as a whole.


📝 Download a PDF copy of the case


1. Periodontal Evaluations: The Foundation of Every Treatment Plan

Skipping a comprehensive periodontal evaluation may seem like a minor oversight, but as we saw in Dr. A.R.’s case, it’s anything but. Without a clear periodontal assessment, undetected disease can compromise treatment outcomes, restorations, and overall patient health.

What This Means for Your Practice:

A comprehensive periodontal evaluation should be part of every new patient exam—and if existing patients haven’t had one, it’s time to start now.

✔ Measure pocket depths and clinical attachment levels
✔ Identify systemic risk factors
✔ Document radiographic bone levels

For existing patients who have never had a full periodontal evaluation, there’s no better time to start than now. Incorporate it into their next exam, particularly if there has been a significant change in their medical history.

Proper documentation doesn’t just support clinical decisions—it protects your license.


2. Documentation: The Greatest Shield in Dentistry

If it’s not documented, it didn’t happen—and in Dr. A.R.’s case, his lack of thorough records left him defenseless. Missing diagnostic justifications, procedural details, and post-operative notes created gaps in his case that could not be explained.

What This Means for Your Practice:

Your records should tell the full story—clear enough that, years later, another provider (or an investigator) could understand exactly why you made each clinical decision.

✔ Justify why a treatment was necessary
✔ Include detailed procedural notes
✔ Document post-op instructions and follow-up plans


Example:

Instead of: “RCT #9 completed.”
Write: “RCT #9, topical placed followed by 1 cartridge (1.7 mL) of 4% Septocaine with 1:100,000 epinephrine administered via infiltration at tooth #9. Access cavity prepared with high-speed handpiece. Working length confirmed radiographically at 22mm. Canals irrigated with 5.25% NaOCl, dried, and obturated with gutta-percha and AH Plus sealer. Final radiograph taken to confirm fill.”

Detailed documentation isn’t just about compliance—it’s about clinical integrity. If a Board complaint were filed tomorrow, would your notes tell the full story?


3. Patient Abandonment: A Dentist’s Worst Reputation Killer

Nothing breaks patient trust faster than being left without care—and in Dr. A.R.’s case, his failure to notify patients of his practice closure led to serious consequences.

What This Means for Your Practice:

Whether you’re closing your practice, selling it, or dismissing a patient, follow proper protocols to ensure a smooth transition.

✔ Notify patients well in advance through multiple channels
✔ Ensure access to records for a reasonable period
✔ Offer emergency care or referrals

Ghosting patients, even unintentionally, erodes trust in the profession and puts your license at risk.


4. The Florida Board of Dentistry: Knowledge Equals Freedom

Many dentists view the Board of Dentistry as a regulatory body that exists solely to discipline practitioners, but that’s not the full picture. The Board does not create the standards of care—it enforces them based on existing laws, professional guidelines, and best practices.

But here’s the real truth: The more you understand the regulations, the more freedom you have in your practice.

When you are well-informed about the legal and professional guidelines governing dentistry, you’re not constantly second-guessing yourself or fearing disciplinary action.

Instead, you gain:

Confidence – You know exactly what’s expected of you.
Clarity – You can make decisions without hesitation, knowing they align with the standards.
Protection – You have a strong defense if a complaint is ever filed.

The dentists who run into trouble are often the ones who never took the time to fully understand the rules. The more informed you are, the more freedom you have to practice confidently and without fear.


5. Need Help Strengthening Your Practice? IGNITEDDS Coaching Can Help

Running a dental practice comes with constant challenges—patient care, team leadership, compliance, and documentation can feel overwhelming. If you’re struggling, you don’t have to navigate it alone.

At IGNITEDDS Coaching, we help dentists create self-determined futures with expert guidance in hygiene coaching, clinical systems, documentation, team management, best business practices, and leadership development.

If you’re ready to take control of your practice and get the support you need, schedule a call with Dr. David Rice today.

Let’s build a practice that supports your goals, your team, and your patients.


Did You Enjoy This Series? We Want to Hear from You!

If you found this series valuable, email “Editor and Chief” of “Get Lit” Dr. Sable Muntean and let us know!

Your feedback helps shape future content—and we’re happy to explore other real cases that provide valuable lessons for dental professionals.

Thank you for joining me on this 6-week journey. Together let’s continue striving for excellence, integrity, and accountability in dentistry.


Download the PDF of the Case

Photo by Burak The Weekender

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Testimonials

Rosie, RDH

Rosie, RDH

I had the pleasure of working with Candy as a dental hygiene consultant over the course of several months, and her...
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Rosie, RDH

I had the pleasure of working with Candy as a dental hygiene consultant over the course of several months, and her impact on both our hygiene department and overall practice was exceptional. Candy is highly knowledgeable, approachable, and genuinely invested in the success of the team. She is an excellent listener who takes the time to understand challenges and provide practical, effective solutions. One of the qualities I appreciated most was her accessibility, she was always available to answer questions, offer guidance, or return a call when needed. Her hands-on approach and commitment to helping our team succeed were evident in every interaction. Candy’s focus extends beyond productivity and practice growth; she truly cares about the people within the practice and works to create a supportive, collaborative environment. As a fellow dental hygienist, it was especially refreshing to work alongside someone who shares a similar philosophy and approach to patient care, team development, and practice success. We view many aspects of dentistry and hygiene through the same lens, which made collaboration seamless and productive. Having the opportunity to work with another hygienist who understands the challenges, opportunities, and importance of our role was invaluable. The hygiene modules she developed were incredibly valuable. They were well organized, easy to follow, and provided clear, actionable guidance. The accompanying handouts and resources gave our team the tools and confidence needed to implement new concepts successfully. Her training materials were practical, relevant, and tailored to the real-world needs of a busy dental practice. Candy’s expertise and dedication to excellence have made a lasting impact on our team. I would highly recommend her to any dental practice looking to strengthen its hygiene department, improve systems, and support the growth and success of its team. She is a true asset to any practice fortunate enough to work with her.
Rosie, RDH
Dr. Justin Elikofer

Dr. Justin Elikofer

Our story with IgniteDDS began almost five years ago when my wife and I purchased an established fee-for-service practice. At...

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Dr. Justin Elikofer

Our story with IgniteDDS began almost five years ago when my wife and I purchased an established fee-for-service practice. At the time, we promised the team that everything would stay the same. The practice was thriving, and from the outside it seemed clear they had found a successful recipe for success. Our goal wasn't to change it—we simply didn't want to mess it up.

What we discovered was that while everyone wanted the outcome of success, there wasn't alignment around how we achieved it or measured it. Success in room 1 wasn't the same as Room 2. It took us nearly four years to fully understand that because we were doing well. During that time, we also realized we weren't leading as effectively as we could have been. We weren't communicating a clear vision, establishing consistent standards, or implementing clear protocols. Instead, we allowed people to continue doing things their own way. Some team members appreciated that freedom, while others felt frustrated by the lack of consistency and direction.

After four years, we found ourselves at a crossroads. We felt stuck. Morale was low and we weren't sure we could get the practice where we wanted it to go on our own.

As owners who value relationships as much as results, David immediately stood out to us. His personality was authentic, approachable, and trustworthy. He was someone we could see ourselves learning from and building a genuine relationship with. Being local was a bonus, but what really resonated with us was that his vision for practice growth, demonstrated through his own private practice, closely mirrored our own. He had already built the type of practice we wanted to create.

This stood in contrast to many other consultants we spoke with, whose focus seemed to be on PPO models and increasing volume. David's experience aligned with the type of practice we wanted to build: a high-touch, high-end patient experience centered on quality rather than quantity.

The IgniteDDS team—David, Dawn, and Candy—started by helping us understand where we truly stood. Through discovery, data gathering, and DISC assessments, they helped us identify opportunities for improvement and build a foundation for long-term growth. Rather than jumping straight to solutions, they gave us clarity.

Candy's coaching was instrumental in aligning our hygiene department and our office as a whole with the hygiene department. With her help, we were able to improve the patient experience and new patient process.

We also tackled practical issues that had become major challenges, including an accounts receivable system that was largely out of control. IgniteDDS didn't just point out problems—they provided systems and processes to solve them.

One of the most valuable aspects of the relationship was having experienced coaches to help us navigate team conflict and leadership challenges. As practice owners, those situations can feel isolating. Having a trusted team to walk through difficult conversations and decisions was invaluable.

Another large impact came through our office managers' work with Dawn. Rather than relying on the doctors to drive every initiative, IgniteDDS empowered our office managers to take ownership of the process and lead from within the organization. They embraced that responsibility wholeheartedly. No challenge was too large or too small. Dawn consistently met them where they were and helped them develop the confidence and skills to lead. The answer was rarely, if ever, "no." Instead, it was, "Let's figure out how."

Today, our practice is more aligned, more accountable, and better equipped to deliver the experience we've always envisioned. We have clearly defined protocols, team agreements, and expectations that simply didn't exist before. Our collections have improved significantly, particularly through implementing systems that helped us address and recover outstanding balances.

If we could offer one piece of advice to another practice owner considering IgniteDDS, it would be to identify the team members who are willing to take ownership and invest in their growth. Share your vision with the IgniteDDS team, trust the process, and allow them to help shape your team into the organization you want to become.

Working with IgniteDDS has been one of the most impactful investments we've made in our practice, our team, and our own growth as leaders. Are things perfect? No. Are we closer? Absolutely, yes!

Dr. Justin Elikofer
Dr. Sanjie Jackson

Dr. Sanjie Jackson

I was running on empty, and honestly, everyday I thinking of my exit strategy when I met Dr David Rice. ...
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Dr. Sanjie Jackson

I was running on empty, and honestly, everyday I thinking of my exit strategy when I met Dr David Rice. As the sole owner of two dental practices, I knew I couldn't continue trying to do everything on my own. Not if I wanted to grow and lead at a higher level. Partnering with IgniteDDS has been, hands down, one of the best investments I've made for both my practices and my team. Just halfway through my first year with IgniteDDS, the impact has already been remarkable. The knowledge, systems, accountability, and leadership development they have provided have transformed the way we operate. Not only have I gained valuable tools and insights as an owner, but my entire team is getting empowered with skills and confidence that are helping us elevate every aspect of our patient experience and practice performance. What sets IgniteDDS apart is the genuine commitment they have to their clients' success. Their guidance is practical, actionable, and tailored to the everyday realities of me running two dental practices. I am incredibly grateful for Dr. David Rice, Dawn, Candy, and the entire IgniteDDS team. Their expertise, continuous encouragement, and unwavering support have made me feel like I am not alone on this journey. If you're a practice owner looking to strengthen your leadership, improve your systems, and create sustainable growth, I cannot recommend IgniteDDS highly enough. The value they provide is truly exceptional, and I am excited to see what the rest of this journey brings.
Dr. Sanjie Jackson
Alyse Berta

Alyse Berta

Dawn, thank you for the great advice and guidance you’ve shared as we work on improving our practice's efficiency. I...
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Alyse Berta

Dawn, thank you for the great advice and guidance you’ve shared as we work on improving our practice's efficiency. I truly appreciate your support and the time you’ve taken to help us move forward in a more streamlined and effective way. Your insight has been incredibly valuable and is helping us make meaningful progress.
Alyse Berta
Dani S.

Dani S.

IGNITEDDS has made a real difference in our practice and in my role as office manager. The support I’ve received has...
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Dani S.

IGNITEDDS has made a real difference in our practice and in my role as office manager. The support I’ve received has helped me grow with more confidence and clarity, and our systems and leadership have improved because of it. Dawn has been an incredible support to me personally, always present, approachable, and truly invested in our success. I never feel alone when challenges come up, and that level of guidance and encouragement has been invaluable. IGNITEDDS doesn’t just support practices; they support the people behind them.
Dani S.
Eva B.

Eva B.

Working with IGNITEDDS Coaching has been such a great experience! Having David as a dentist makes a huge difference. He truly...
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Eva B.

Working with IGNITEDDS Coaching has been such a great experience! Having David as a dentist makes a huge difference. He truly understands the day-to-day challenges we face in practice. His insight makes their guidance practical, relevant, and easy to implement. Working alongside Dawn has been such a gift! She’s always available to answer questions, talk through ideas, and help us find the right solutions. Her advice is thoughtful, effective, and supportive. It hasn’t just helped me, it’s positively impacted our entire team and elevated our patient experience. I’m incredibly grateful to partner with Ignite as we continue to grow, strengthen our team, and serve our patients at a higher level.
Eva B.
Kylinn Tucker, RDH

Kylinn Tucker, RDH

I had an amazing experience with the IGNITEDDS Coaching program. Especially since I am a new hygienist, everything...
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Kylinn Tucker, RDH

I had an amazing experience with the IGNITEDDS Coaching program. Especially since I am a new hygienist, everything you guys shared was so helpful. It’s evident that you guys prioritize each individual team member of a dental office and do everything you can to make the environment and schedule run as smoothly and efficiently as possible. I learned so much about treatment planning, Dentrix, scheduling, teamwork, and overall ways to continue improving as a new grad. I wish every dental office had the opportunity to complete this program.
Kylinn Tucker, RDH
Dr Ben Truong

Dr. Ben Truong

It was great working with a team to help bring out the best in each of us. Our team is ...
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Dr. Ben Truong

It was great working with a team to help bring out the best in each of us. Our team is small, but we work closely together to provide a great patient experience, while having fun at work as well! Your team was able to help us learn to work together, with each person having a vital role in providing care to the patient! Helping us all become streamlined and on the same page will help us become an even more successful practice!
Dr Ben Truong
Dr. Ronnetta Sartor

Dr. Ronnetta Sartor

The 90-Day Jump Start has been transformative for our office. Dawn and Dr. Rice guided us through implementing essential systems ...
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Dr. Ronnetta Sartor

The 90-Day Jump Start has been transformative for our office. Dawn and Dr. Rice guided us through implementing essential systems and processes, from new patient calls to treatment planning and case acceptance. Their focus on patient care and team accountability has helped us create better structure, improve work/life balance, and stay aligned with our goals. In a short time, our practice has grown tremendously.
Dr. Ronnetta Sartor
Dr. Chandler Oldenburg

Dr. Chandler Oldenburg

IGNITEDDS has been truly transformative for our practice. Within just a few months, our accounts receivable collections increased by $30K, ...
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Dr. Chandler Oldenburg

IGNITEDDS has been truly transformative for our practice. Within just a few months, our accounts receivable collections increased by $30K, and our operations became far more streamlined. Their clear procedures and policies gave our team structure and confidence, while their step-by-step ownership guidance addressed our specific challenges. Thanks to David and Dawn, we feel more organized, empowered, and aligned than ever before. I highly recommend IGNITEDDS to any practice ready to grow and strengthen its foundation.
Dr. Chandler Oldenburg

Candy Velez - CRDH, BSDH

Candy Velez, CRDH, BSDH, is the Clinical Hygiene Director for IgniteDDS Coaching, where she helps dental practices elevate patient care, strengthen collaboration across the dental team, and create systems that support sustainable growth. Candy serves on the Florida Board of Dentistry's Council on Dental Hygiene and on the Board of Directors for the Dental Hygiene Alliance of Florida. She previously served as the Highlands County Representative for the Atlantic Coast Dental Hygienists' Association and is a member of the Academy of Oral and Systemic Health. Dedicated to strengthening collaboration between dentists and hygienists, Candy helps dental teams improve patient care, enhance team dynamics, and create lasting impact within their practices and communities.

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