By: Paul Henny, DDS
This topic originally appeared on PankeyGram.org. Dr. Henny granted permission for igniteDDS to share with our readers.
Effective leadership in dentistry isn’t just about clinical excellence—it’s also about empathy, adaptability, assertiveness, and clear communication.
That’s a powerful (and sometimes challenging) combination.
In the pressure of a busy practice, it’s easy to default to our professional authority. But purposeful leadership starts by asking:
- How does my patient feel about the information I’ve shared?
- Do they truly understand the long-term impact of their choices?
Decision-Making Is a Two-Part Process
Patients need support as they move through:
Step 1: Understanding the situation—new, relevant information about their oral health.
Step 2: Making choices that align with their personal values, goals, and lifestyle.
Most patients don’t immediately grasp the full complexity of their condition or what it will take to achieve lasting oral health. Emotional reactions, fear, or confusion often lead to poor decision-making or avoidance.
This is where your leadership can transform outcomes. By becoming a better guide, you empower patients to take ownership of their decisions, with your expert support behind them.
6 Steps to Effectively Guide Dental Patients
- Slow down with intention. Strategic time management gives you space to connect deeply with each patient.
- Lead with empathy. Stay curious—ask open-ended questions to gauge understanding and empathy.
- Facilitate learning. Deliver information in digestible chunks. Pause often and allow space for reflection and self-discovery.
- Honor patient autonomy. Let them be the expert of their own values. Support their process as they align new knowledge with personal goals.
- Allow time for decisions. Complex choices need space—respect the time it takes to weigh options and manage logistics.
- Stand firm in your guidance. Be clear and assertive about your clinical recommendations while respecting mutual agreement before moving forward.
Final Thoughts
Great leadership in dentistry is about more than knowing what’s best—it’s about helping patients understand it for themselves. With mindful patient communication and empathetic guidance, you can create stronger partnerships, better outcomes, and a more fulfilling practice.
Explore advanced continuing education that transforms your patient relationships and practice at The Pankey Institute.
