Leading with Empathy & Setting Standards: Insights from Irene Iancu RRDH

Host: Dr. Tanya Sue Maestas
Guest: Irene Iancu RRDH
Edited By: Candy Velez CRDH

In a recent enlightening interview, Tanya Sue Maestas sits down with Irene Iancu to peel back the layers of her professional journey. In this episode, Irene shares invaluable leadership insights applicable across all professional landscapes.

In our ever-changing world, Irene’s open-hearted conversation illuminates the subtleties of effective leadership and the critical importance of exemplifying both professional and personal standards.


Key Takeaways:

  • Deep Breaths for Clarity: Embrace moments of pause for clearer and calmer communication.
  • Empowerment through ‘No’: Learn the power of setting boundaries.
  • Leading by Example: Demonstrate the standards you expect within your team.

Taking Deep Breaths Before Big Sentences

Irene Iancu emphasizes the importance of pausing and taking a deep breath before speaking, especially before conveying significant messages. She suggests that this principle of mindful communication is key in leadership and in any high-stakes interaction.

“Taking deep breaths before big sentences.”

Irene Iancu RRDH

This practice not only aids in gathering thoughts but also in delivering messages with greater clarity and intention. Such pauses allow leaders to weigh their words carefully, fostering a culture of thoughtfulness and deliberate communication that mirrors the organization’s values and the leader’s role within it.

The Power of ‘No’

Delving into the art of boundary-setting, Irene discusses the empowerment that comes from saying ‘no’ and leaving it at that. This straightforward approach to declining requests or opportunities is a powerful tool for maintaining personal and professional balance.

“No is a full sentence. You don’t have to explain your no.”

Irene Iancu RRDH

This mindset is pivotal for upholding personal limits and encourages a work culture where direct, yet respectful communication is paramount, challenging the norm of overextension.

Leading by Example: The Ripple Effect of Behavior

Another impactful insight Irene shares revolves around the concept of leading by example. The behavior demonstrated by leaders—be it positive or negative—lays down the foundation for the team’s conduct.

“If you come to work in track pants, you set the example that people can come to work in track pants.”

Irene Iancu RRDH

Irene’s emphasis on leading by example does not merely relate to attire or composure in the workplace. It extends to an overall ethos, a way of being that inspires and influences. Such leadership is transformative, hinting at a much broader societal impact when practiced widely. It indicates a more profound truth that how one leads reflects one’s character and ultimately enshrines the benchmarks for those looking upwards.

This principle has profound implications for company culture, professional standards, and the overall customer experience. Iancu’s reflections on past employers with less-than-ideal behavior underscore how such actions can influence team dynamics and permeate the entire organizational atmosphere.

Leaders who embody the values they promote foster an authentic and conducive working environment, building trust and respect essential for sustained success.

Recapping Leadership Tenets for Professional Success

Irene’s insights throughout the interview spotlight proactive and contemplative leadership strategies. Embracing pauses, confidently employing the word ‘no,’ and leading by personal example stand out as universal tenets extending beyond the dental practice.

We see a clear path forward as we take Irene’s advice to heart—practicing mindful communication, establishing firm yet respectful boundaries, and embodying the values we aspire to reflect in our teams. Engaging with thought leaders like Irene, readily accessible on platforms like Instagram, continues to mold the foundation of modern leadership.

In closing, remember Iancu’s guidance: lead with mindfulness, respect your boundaries, and be the living example of the character you wish to see in your team. This is the essence of transformative leadership.

Keep Reading: Navigating the Challenges of Team Building in Dental Practice Management

Irene Iancu

Irene Iancu

Irene Iancu is a passionate and skilled restorative dental hygienist based in Toronto, Canada. With 16 years of experience in the dental field, Irene has developed a diverse set of skills, working in various specialized practices including periodontics, pediatric dentistry, orthodontics, and cosmetic dentistry. As the owner of her own practice, she goes beyond typical dental hygiene duties by also performing restorative work such as direct and indirect restorations. In addition to her clinical work, Irene is active in the dental community as an educator, social media influencer with 30,000 followers, and host of a popular dental podcast. Her journey and expertise have not only shaped her career but have also provided her with a platform to share her knowledge and experiences with a wider audience.